freetarot.help

Refunds and cancellation

Last updated: 2026-07-26

Cancelling

You can cancel at any time from the billing portal, and you do not have to tell us why. Cancelling stops future charges. You keep your questions until the end of the period you have already paid for, and then the subscription simply ends.

There is no cancellation fee and no minimum term.

14 days to change your mind

If you change your mind within 14 days of subscribing, we refund that payment in full — whether or not you have asked any questions in the meantime.

This is your right as a consumer in the EU, and we do not ask you to give it up. We know some services ask you to waive it when you first use them; for a subscription like this one that is not something we rely on.

How to ask

Write to info@freetarot.help from the address you subscribed with and say you want to withdraw. You do not need to give a reason. We refund to the card you paid with, normally within a few working days, and always within 14 days of hearing from you.

After 14 days

Once the 14 days have passed, a period you have already paid for is not refunded — but you can cancel at any moment so that you are not charged again, and you keep your questions until that period runs out.

If a reading fails

A question only counts against your daily allowance once an answer has actually been generated, so a failure should never cost you one. If it does anyway, tell us and we will put the question back. That is not a refund matter; it is us fixing something that went wrong.

If we change the price or stop

If we change the price, we tell subscribers before it applies, and you can cancel rather than accept it. If we stop offering the subscription altogether, we refund the unused part of what you have paid.